Refunds (Updated April 2020)
Regularly Scheduled Camps
In the event that you choose to cancel your camp enrollment, HOH will issue either a full tuition credit to your internal HOH account to use for future camps and programs OR a 50% refund and a 50% credit, less a $25 administration fee. Registration cancellation must be more than one week prior to the start of the camp in which your child is enrolled.
A 50% tuition credit to your account to use for future camps and programs will be issued for all refunds being requested less than seven days prior to the start of camp.
No refunds will be issued once the camp your child is registered for has begun unless the cancellation is due to illness or injury. All refund requests involving injuries or illness require a doctor's note and must be submitted within two weeks of the camp missed. There is a $25 Administration Fee per camp registration assessed to all customers who request a refund at any time.
All camp registrations made on or after May 1, 2020, will only be eligible for a tuition credit in lieu of a refund.
Added No School Day Camps
No refunds will be issued for No School Day Camps opened upon request. Prior to opening registration, HOH confirms we have received the minimum amount of campers needed to enroll. Once we have a confirmed that six children intend to enroll, we will open registration online. If the minimum requirement of six children is not met, the camp will be canceled and no refunds will be issued.
Refunds for added No school Day camps will only be issued in the case of injury or illness experienced by the camper. Parents must submit a doctor's note within two weeks of the camp missed to receive a refund.
HOH will sunscreen all campers when it is sunny outside unless parents/guardians specify otherwise on their registration form.
From time to time, Head Over Heels takes photographs and video of camp activities and participants for use in editorial and/or promotional material. When your child attends camp, you provide us with permission to take their photo for marketing purposes. You grant Head Over Heels all rights to use these sound, still or moving images in any medium for educational, promotional, advertising or other purposes that support the mission of our organization. All rights to the photographs or video belong to Head Over Heels. Please contact if you do not consent to your child being photographed.
To ensure camper safety we train all of our coaches on basic First Aid administration. Camp Managers who are on-site daily are CPR & First Aid Certified and have completed the USAG U100 Safety Certification. All HOH camp staff undergo background checks and are cleared through LiveScan. Camp staff will always escort campers four and under to the restroom during breaks or when needed, while children five through six are sent to the restroom with a buddy.
Parents/Guardians of campers who need to have or carry an Epi-Pen at camp must complete a Head Over Heels Authorization Form, complete with a physician's signature, and submit it to the Camp Director no later than the first day of camp.
Head Over Heels provides a NO NUT table/section during snack and lunch time were campers who have a sensitivity, or severe allergy to nuts can sit and enjoy their meal time worry free.
Late Pick-up Fee
HOH charges $1 / minute for care extending past 5:00 PM. The total amount accrued must be paid in full upon pick-up.
Head Over Heels is not a licensed day care and, therefore, cannot assist children with using the restroom. Campers must be 100% potty trained; able to independently use the restroom unassisted. It is our policy that if a camper has more than 2 accidents during camp they will not be allowed to continue. In this instance, a refund will be issued for the days unattended, less a $25 administration fee.
Head Over Heels offers tuition payment plans for camp under the following terms and conditions. We require a $100 deposit per week/per child upon entering into a camp payment plan. If a customer's entire tuition is not paid in full two weeks prior to the start of camp, all money will be refunded back to the client, less a $25 administration fee per registration. Clients may still register for camp after their payment plan is canceled by paying tuition in full at the time of registration.
Teaching children gymnastics and aiding them with the acquisition of new physical capabilities requires adequate listening skills to ensure the safety of all parties involved (campers, coaches, and practicing gymnasts). HOH implements a strict behavioral policy to minimize safety hazards and maximize camper enjoyment.
Children are expected to follow camp rules as well as our facility and safety rules (i.e. how to walk through the gym, how to fall safely, how to use the equipment properly). If a camper is unable to follow directions after a Coach has worked with them to change unwanted behavior, the Camp Director will become involved to assist.
If rules continue to be broken after meeting with the Camp Director, the camper will be removed from the floor/activity until they are ready and able to join the group. Removal from the group will require a Behavioral Report to be drafted. Parents will be notified of the behavior and what needs to happen in order for the camper to continue their time at camp.
If a second Behavioral Report is needed parents/guardians will be required to pick-up their child from camp with the option to try again the following day. If a third Behavioral Report is needed the camper will need to be picked up and will be unable to continue their time at HOH. Any remaining days that will go unattended will be refunded.
If your child has a friend or sibling and you would like to request they are in the same group, please click the GROUP REQUEST button below to complete a Group Request form. We will do our best to accommodate.
All requests should be made at least three days in advance as it is very difficult to accommodate requests made after this time. If the age gap between two friends/siblings is too large, or if the dynamics between the friends/siblings is such that they have trouble interacting safely in the same group, we may not be able to accommodate the request to be grouped together.